Returns & Replacement Policy
We want every jar to reach you in perfect condition. If something is wrong, our normal remedy is a free replacement, and your rights under Indian consumer law always apply.
Damaged, faulty or incorrect items
If your parcel arrives damaged, or you receive a faulty, incorrect or incomplete product, please tell us within 48 hours of delivery so we can check it with the courier. Email support@chemmusandchuppas.com or WhatsApp +91 85905 04574 with:
- your order number, and
- clear photos of the product and its packaging.
An unboxing video is helpful but optional.
Once we have checked the problem, we send you a new replacement at no extra cost. There is no delivery charge and no Cash on Delivery fee on a replacement shipment.
If a replacement is not available, if a replacement does not resolve the problem, or where the law entitles you to a refund, we refund the amount paid for the affected item instead.
If you notice a problem after 48 hours, please still contact us. The 48-hour window helps us investigate transit damage quickly; it does not remove your rights for defective, deficient or incorrectly supplied goods under the Consumer Protection Act, 2019 and the rules made under it.
Change-of-mind returns
We do not accept returns of products that are not damaged, faulty or incorrect. Because our products are personal-care cosmetics, opened or used jars cannot be taken back for hygiene and safety reasons.
Cancellations
You can cancel an order at no charge before it is dispatched by contacting us with your order number. Online payments are refunded in full. A Cash on Delivery order cancelled before dispatch costs you nothing. Once an order has been dispatched, it can no longer be cancelled.
Cash on Delivery handling fee
Cash on Delivery orders carry a ₹99 handling fee, shown at checkout before you place the order. The fee is paid only when the order is delivered and you pay the courier. It is not refunded once the Cash on Delivery service has been provided, except where a refund is due because of a problem on our side (for example a damaged, faulty or incorrect item that we cannot replace), in which case we refund the fee as well.
Refunds
Approved refunds are initiated within 5–7 business days. Online payments are refunded to the original payment method through Razorpay, our payment provider. For Cash on Delivery orders we refund by bank transfer or UPI to the account you give us. How long the money takes to appear after that depends on Razorpay, your bank and the payment method.
Contact
Email support@chemmusandchuppas.com, call or WhatsApp +91 85905 04574, or use our Contact page. Please include your order number.